Special orders, electronics, and products shipped by freight truck line are non-returnable, regardless of whether or not they are defective.

The customer is responsible for the cost of shipping a return item back to us, and all returns must be clean, unused and in resalable condition, including original packaging. Items must have original packaging, warranty cards, and ALL owners’ manuals to be returned - without this - they are not returnable. The original handling charge is not refundable. All returns must be made within 30 days of receipt.Īll returns are subject to a 20% restocking fee and actual shipping charges may apply. Return shipping costs are the customer's responsibility. Upon receiving your request, one of our representatives will get back to you as quickly as possible. Please contact us to request a RMA number and give us a detailed description as to why you are looking to return the item. and have a RMA number for credit to be given to an account. All returns must be approved by Pool Guy Supply, Inc.